Privacy Policy

1. Introduction

Car Epoch Fitness ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, or interact with us.

We are registered in England and Wales, and our registered address is 45 Victoria Street, Manchester, M3 3AS, United Kingdom.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Fitness goals and health information (when relevant to our services)
• Payment and billing information
• Communication preferences
• Any information you provide when contacting us

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and delivering our services
• Communicating with you about our services
• Processing payments and managing accounts
• Sending marketing communications (with your consent)
• Improving our services and website
• Complying with legal obligations
• Protecting our business and preventing fraud

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To perform our services and fulfil contractual obligations
• Consent: For marketing communications and non-essential cookies
• Legitimate Interest: To improve our services and protect our business
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us deliver our services
• Payment Processors: To process payments securely
• Professional Advisors: Lawyers, accountants, and other professional service providers
• Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Secure data storage and transmission

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of data and purpose:

• Customer Data: Retained for the duration of our relationship and up to 7 years after for legal and tax purposes
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months from the date of collection

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Transfer your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing

To exercise these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies and similar technologies. For detailed information about our use of cookies, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.